Other Courses


Communications

This course will equip the learner with the relevant knowledge, skills and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

Certification: QQI Level 5   Duration: 8 weeks


Customer Service

The purpose of this course is to equip the learner with the knowledge, skills and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

Certification: QQI Level 5   Duration: 8 weeks


Personal/Interpersonal Skills

The purpose of this course is to equip the learner with the knowledge, skills and competence to interact constructively with people, from a position of self awareness and social sensitivity, in a limited range of social contexts.

Certification: QQI Levels 3&4   Duration: 18 hrs


Train the Trainer

This course is designed to equip the learners with the knowledge and skills necessary to design, deliver, assess and evaluate training programmes.

Topics covered include:

  • Concepts and Theories of Training
  • Identifying Training Needs & Conducting a TNA
  • Instructional System Design Models (ISD)
  • Designing effective training
  • Legislative Awareness
  • Delivering Successful Training Sessions
  • Methods of Evaluation

Certification: QQI Level 6   Duration: 10 days