Communications
This course will equip the learner with the relevant knowledge, skills and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.
Certification: QQI Level 5 Duration: 8 weeks
Customer Service
The purpose of this course is to equip the learner with the knowledge, skills and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.
Certification: QQI Level 5 Duration: 8 weeks
Personal/Interpersonal Skills
The purpose of this course is to equip the learner with the knowledge, skills and competence to interact constructively with people, from a position of self awareness and social sensitivity, in a limited range of social contexts.
Certification: QQI Levels 3&4 Duration: 18 hrs
Tourism Awareness
The purpose of these courses is to equip the learner with the knowledge to support and promote local tourism.
Certification: QQI Level 3 Duration: 8 weeks
Train the Trainer
This course is designed to equip the learners with the knowledge and skills necessary to design, deliver, assess and evaluate training programmes.
Topics covered include:
- Concepts and Theories of Training
- Identifying Training Needs & Conducting a TNA
- Instructional System Design Models (ISD)
- Designing effective training
- Legislative Awareness
- Delivering Successful Training Sessions
- Methods of Evaluation
Certification: QQI Level 6 Duration: 10 days
Dr. Stevens Resource Centre 